I am rather disappointed with the way yes.my is playing the
game of promotion. As they always say, read the fine print. But, where are the
fine print when they either intentionally or unintentionally temporize the whole
issue.
OK, the story is as follows:-
It started one evening that I happened to be at Danga City
Mall, Johor Bahru where Yes Store is located at the Ground Floor. I am always
curious about the internet speed as advertised by yes.my. The personnel working
there is friendly. The speed test as
demonstrated is very impressive, achieving more than 15 Mbps download. My
streamyx at home is definitely pale in comparison. At this juncture, I am tormented
with the decision that I have to make. Should I get one right now, considering
that fact that I have already committed to so many telco’s packages, but none
is able to achieve this speed.
The sales personnel tells me of the promotion offered by
Maybank for cardmembers. The deal is shown below.
82,000 Maybank TreatsPoints will get you the huddle.
Based on the average
value of TreatsPoints, the huddle
can be yours for RM372.73. After taking the rebate and reload card into
consideration, the costing of huddle is as follows:-
372.73
– 9.00
- 100.00
___________
= RM263.73
On the other hand, the huddle is retailing at RM399 at the Yes
store with a free rebate of RM30, making the actual purchase price at RM369.
The obvious choice, prima facie, is to get the huddle by using
Maybank TreatsPoints. Well, I promptly logged into my MayBank account and
redeemed the huddle. The huddle arrived in less than a week and somehow it did not
make my day. Why?
Upon registering and
activating the Yes ID Starter Pack, as usual, Yes sent me a confirmation email
as follows:-
This email differs from the one shown below.
Under my present Yes Package , I do not benefit the RM160
credit. Based on the RM160 credit, you can get the huddle at RM(369-160) =RM209
from the Yes outlet.
By using Maybank TreatsPoints, I incurred a loss of RM269 – RM209 = RM60.
I did inquire prior to my registration about the promotion
and was given assurance that I would benefit from the promo.
When I asked why I did not get the benefit, another yescare
advocate conveniently said it was a communication error.
My contention about the whole fiasco is summarized as
follows:-
1.
The sales personnel should point out the reason
of buying the huddle from the Yes Store as it carries the extra benefits such as
the extra credit of RM160.
2.
If I buy the huddle at Yes Store, I stand to
gain extra discount under the Maybank Amex program which is about a further 7%
discount, translating to about RM28.
In conclusion, my advice to Maybank Card holder, do not
redeem the huddle using the treatspoints, instead, redeem the reload card which
is a better deal. I wouldn’t do the calculation here, but you get approximately
24% discount.
Incidentally, I have email this blog to yescare@yes.my so that in future, they should
provide more equitable right to the consumer irrespective of the promotion chosen/offered.
1 comment:
Someone did something good here. Will keep this information. Will stay wary and TQ for sharing. :o)
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